WARRANTY

Every frame purchased through Luxury Eyesight is carefully inspected by our team prior to shipment to ensure it meets the highest standards of craftsmanship and presentation.

All eyewear collections include a minimum one-year manufacturer's warranty from the original date of purchase. Select collections offer an extended two-year frame warranty, which will be noted on the individual product page.

This warranty protects against manufacturing defects in the frame's structure and finish under normal use. Coverage does not extend to damage resulting from improper handling, accidents, normal wear, modifications, adjustments or lens installations performed by third-party optical providers, scratches to sunglass lenses, or any damage caused by misuse or negligence.

Products purchased on the Sale page and products marked discontinued are not eligible for warranty coverage.

All La LOOP necklaces are covered by a one-year manufacturer's warranty against defects in materials and workmanship from the original date of purchase.

Our Commitment

We partner exclusively with independent luxury eyewear houses renowned for their exceptional quality, craftsmanship, and dedication to their products. Should you have any questions regarding warranty coverage or require assistance with a warranty claim, our concierge team is always available to assist you.

Should your eyewear require warranty evaluation after 30 days from delivery, our concierge team will be pleased to assist with the warranty process on your behalf.

For warranty claims submitted through Luxury Eyesight, the customer is responsible for all shipping costs associated with transporting the eyewear to and from our Chicago office, as well as any shipping charges required by the manufacturer, artisan workshop, or lens laboratory during the evaluation and service process.

As a general guideline, warranty shipping costs are typically approximately $25 USD for domestic U.S. claims and $50 USD for international claims. Actual shipping charges may vary depending on the collection, destination, carrier, and service requirements.

To ensure the safe arrival of your eyewear, we recommend using a fully trackable and insured shipping service. If you have any questions regarding a warranty claim, our team is always available to provide guidance before shipment.

International Warranty Returns

For all international warranty shipments returning to the United States, please declare the contents as: "U.S. Returned Goods" Declared Value: $1 USD

This information should appear on the shipping label, customs declaration, and all accompanying shipping documentation. Failure to provide this designation may result in customs duties, taxes, or additional processing fees for which the sender may be responsible.

Warranty Return Address

Luxury Eyesight
954 W. Washington Blvd., Suite 725
Chicago, Illinois 60607
United States

If your prescription lenses are made incorrectly based on the prescription provided at the time of purchase, we will remake them at no charge within 30 days of receipt. We stand behind the precision of our optical work and will also cover return shipping to ensure a seamless resolution.


LENS WARRANTY COVERAGE
Every prescription lens purchase includes a 1-year lens warranty, providing a one-time replacement at no charge in the event of a manufacturing defect.

When paired with any Crizal® Anti-Reflective, your coverage is extended to 2 years total.


IMPORTANT DETAILS

• Warranty coverage and replacement lenses are limited to the original prescription and lens specifications selected at the time of purchase
• Coverage does not include preference-based changes or dissatisfaction with the selected lens options
• Damage resulting from misuse, neglect, or improper care is not covered

Prior to shipment, every frame undergoes a thorough inspection and professional four-point alignment to ensure proper fit and presentation.

Because every face is unique, additional adjustments may occasionally be required after delivery. For the most precise fit, we recommend visiting a local optician for a personalized adjustment. Most opticians provide this service as a courtesy.

To protect both your frame and lenses, we do not recommend attempting adjustments yourself, as improper handling may result in damage that is not covered under warranty.