FREQUENTLY ASKED QUESTIONS

Our online selection represents both frames currently available at our Chicago boutique and styles that may be available by special order. Availability can change quickly, particularly for limited-production and handcrafted collections. If a frame is not immediately available, the time required for our boutique to receive it may range from approximately three days to four weeks or longer, depending on the collection and the manufacturer’s availability. If you are working within a particular time frame, we encourage you to contact us before ordering so we may confirm availability for you.

Please contact our boutique with the collection, model, color, and size you are considering. We will be pleased to verify current availability and provide the most accurate estimated time frame before you place your order.

Yes. As an authorized retailer, we can inquire about eyewear from any of the collections we carry, including styles that have not yet been added to our website. Send us the collection, model, color, and size, and we will gladly research availability for you.

We are often able to assist with difficult-to-find or discontinued eyewear through our relationships with the collections we represent. While availability cannot be guaranteed, we will gladly search for the exact model and color you are seeking. Our Discontinued section also features select styles that may still be available while remaining inventory lasts.

Payment secures the requested frame specifically for you and allows us to place the order with the collection. Special-order and preorder items are often reserved, allocated, or placed into production only after the order is confirmed. Your card is charged when the order is placed; we do not store your complete payment information.

Please contact us as soon as possible. We will make every reasonable effort to accommodate a request before processing begins. Once a frame has been ordered from a collection, entered into production, prepared for shipment, or fitted with custom lenses, changes or cancellations may no longer be possible. Any applicable restrictions will follow the product listing and our current policies.

Your eyewear will arrive with the original case and cleaning cloth supplied by the collection, along with any certificate or accompanying materials provided for that particular model, provided by the collection.

We have created a dedicated guide for the Matsuda M3023 sunglasses featured in Iron Man 3, including answers to the questions we receive most often. Please visit our Matsuda M3023 FAQ HERE for model-specific information and current availability.

Yes. We offer a complete range of premium prescription lenses, including single vision, progressive, sun, polarized, photochromic (TRANSITIONS), custom-tinted, and mirrored options. Each order is created through an Essilor-certified laboratory and tailored to your prescription, frame, and visual preferences.

On the product page, choose Frame + Lenses. You may then select either a Curated Package, featuring thoughtfully paired lens designs and coatings for a streamlined experience, or À La Carte Lens Selection, allowing you to choose each element individually. After selecting your lenses, provide your prescription by uploading it, entering the details, or choosing to send it later.

Your prescription should include the values for both eyes - OD and OS - as well as your pupillary distance, or PD. If anything is missing, our team will contact you before your lenses are placed into production.

Certainly. Select the option to provide your prescription later during the lens-ordering process. Your lenses will be placed into production once we have received and reviewed the required prescription information and measurements.

Yes. The lens selection and displayed price apply to one complete pair: the right and left lenses. You do not need to purchase each lens separately or change the quantity unless you are ordering more than one complete set.

Prescription lenses generally require approximately 7–10 business days once the frame is in stock and we have received all required prescription information and measurements. Specialty designs, custom colors, mirrors, and complex prescriptions may require additional time.

Our Lens Technology guide explains lens materials, designs, anti-reflective treatments, and available enhancements. If you prefer personal guidance, our opticians will gladly review your prescription, frame choice, lifestyle, and priorities before making a recommendation. Our role is to help you choose what is genuinely appropriate - not simply the most expensive option.

Yes. We offer an extensive selection of custom sun lenses, including solid and gradient tints, polarized colors, mirrors, and specialty combinations. You are welcome to send us an inspiration image, and we will advise you on the closest available result and the options best suited to your selected frame.

Yes. When you purchase sunglasses, the original sun lenses shown with the frame are included. If we install new prescription or custom lenses, the original lenses will also be returned with your order whenever they are removable and suitable for return.

Yes. We provide complimentary FedEx Priority shipping worldwide. Whether your order is traveling within the United States or internationally, it is carefully inspected, securely packaged, and insured before leaving our Chicago boutique.

In-stock frame-only orders are prepared promptly following inspection. Orders requiring a special-order frame will ship after the frame arrives at our boutique, and prescription-lens orders will ship after lens production and final inspection are complete. You will receive tracking information as soon as your order is on its way.

FedEx Priority delivery within the United States is generally approximately two business days. International delivery commonly takes approximately five to seven business days, although customs processing and destination-specific conditions may affect the final delivery date. These estimates begin when the completed order departs our boutique - not when the order is initially placed.

Yes. For the security of your purchase, all Luxury Eyesight orders are shipped with FedEx Direct Signature Required. The package must be signed for by someone at the delivery address and cannot be left unattended or signed for from a neighboring address.

International customers are responsible for any import duties, taxes, brokerage charges, or customs fees assessed by the destination country. These charges are determined by local authorities and are not included in the purchase price. Customs review may also create delays beyond the original FedEx estimate.

Any applicable sales tax is calculated at checkout according to the delivery address and current tax requirements. We currently only charge sales tax to items shipping to the State of Illinois.

Eligible items may be returned in accordance with our Shipping & Returns Policy. Please notify us within 15 calendar days of FedEx delivery; once authorized, the return must be received by our boutique within the following 15 calendar days. Items must remain brand new and include the original frame, case, cloth, certificate, and accompanying materials. A $25 restocking fee applies per eligible domestic item and a $50 restocking fee applies per eligible international item. Please review the complete policy before returning an order, as certain collections and product categories are final sale.

Yes. Jacques Marie Mage frames, DITA Epiluxury styles, Sale Frames, Discontinued Frames, and frames identified as Limited Edition Production are not eligible for return. Frames fitted with lenses by another optician are also not returnable. Additional restrictions may be stated on an individual product page.

For a collector’s piece, condition and presentation are an essential part of the experience. Our clients select Jacques Marie Mage with an appreciation for the smallest details, and our approach to this collection reflects that same level of care.

To minimize the additional handling and shipping associated with returns and exchanges, Luxury Eyesight maintains a final-sale policy for all Jacques Marie Mage frames. These purchases are nonrefundable and are not eligible for return or exchange.

We encourage you to contact our team before ordering for personalized guidance on sizing, fit, and color. We are happy to help you make a considered selection with confidence.

Because prescription lenses are created specifically for you, lenses installed by Luxury Eyesight are eligible for a 50% refund of the original lens price paid when the accompanying order otherwise qualifies for return. Please refer to our complete Shipping & Returns Policy for all requirements.

Every eligible frame includes the manufacturer’s warranty - at least one year, with select collections offering two years as noted on the product page. Prescription lenses include a one-year, one-time replacement warranty; qualifying Crizal anti-reflective treatments extend total lens coverage to two years. La LOOP necklaces include a one-year warranty. Coverage applies to eligible manufacturing defects and is subject to the complete terms of our Warranty Policy.

If your lenses are not correct according to the prescription information provided to us, please contact us within 30 days of delivery. We will review the order and, when appropriate, remake the lenses at no charge. Luxury Eyesight will cover return shipping for an approved prescription remake within this period.

Before shipment, every frame is carefully inspected and given a four-point alignment for a balanced standard fit. Because eyewear fit is personal, a local adjustment may still be needed after delivery. We recommend having adjustments performed by a qualified optician and do not advise bending or adjusting the frame yourself, particularly with handmade or highly engineered eyewear.

Our relationship does not end at delivery. We remain available to assist with prescription questions, fit and adjustment guidance, warranty concerns, replacement lenses, and product care. Contact us whenever you need assistance, and we will guide you toward the appropriate next step.

Yes. We accept eligible Flexible Spending Account and Health Savings Account cards. You may complete your purchase online or contact us if you would prefer assistance processing the payment by phone.

We do not bill vision insurance plans directly. We can, however, provide a detailed receipt for you to submit to your insurance provider for possible out-of-network reimbursement. Coverage and reimbursement are determined by your individual plan.

As an authorized retailer, we follow the pricing requirements established by the collections we represent. For that reason, current-season eyewear may not be eligible for discounting or price matching. Select previous-season styles are offered in our Frames on Sale selection while available. If you are considering a substantial multi-piece purchase, please contact us and we will review what accommodations may be available within brand guidelines.

Payments are processed through secure payment systems, and Luxury Eyesight does not store your complete credit-card information. Your card is charged when the order is placed, including orders for special-order and preorder items.

Yes. Every frame and accessory we offer is 100% authentic and sourced through the official collections and brand partners we represent. Your eyewear includes the original collection packaging and accompanying materials supplied for that model.

Yes. Luxury Eyesight is an authorized retailer for every collection we carry. Our status may be verified through the collection’s official retailer or store locator, or by contacting the brand directly. Purchasing through an authorized retailer protects the authenticity, provenance, and applicable manufacturer warranty of your eyewear.

Yes. Our boutique is located in Chicago and welcomes clients by appointment. An appointment allows us to provide dedicated time for styling, measurements, lens consultation, and adjustments without interruption. Please contact us in advance to arrange your visit.

Email is generally the fastest way to reach us, particularly while our team is assisting clients in the boutique. You are also welcome to call during business hours. If we are unable to answer immediately, please leave a message and we will respond as soon as we are available.

Luxury Eyesight brings together independent luxury eyewear, experienced optical guidance, and highly personal service. We are selective about the collections we represent and equally thoughtful about the lens recommendations, sourcing assistance, and support that accompany every order. Whether you visit our Chicago boutique or work with us from across the world, our intention is the same: to make exceptional eyewear feel personal, informed, and beautifully considered.